1. Controllers of Personal Information
Heaven is the controller of personal information collected to provide you with information and services.
This privacy notification explains what data we collect, for what purpose, and how to exercise your rights under the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and UK GDPR.
2. Purpose and Scope of Processing by Heaven
Heaven processes data to deliver its services, provide content, gather feedback, and inform you about related offerings and updates.
The main services we offer include:
Skincare product recommendations and content
Online events, newsletters, and updates for our community
Personalised skincare advice and consultations
Promotions and loyalty programmes such as our Heaven Rewards & Referral Programme
Where applicable, when you (or your company) purchase a service, a specific agreement may be signed. In the absence of such an agreement, this privacy notice governs how we treat personal data.
Heaven does not sell or transfer control of personal information to third parties, except to use sub-processors necessary to provide our services (see Section 5).
We may also receive personal information from other data controllers in connection with delivering or promoting our services.
For example, referrals or marketing lists from third-party partners.
If this occurs, individuals will be notified, and all protections outlined in this privacy policy will apply.
Heaven may process the following personal data: Email address First and last name Contact telephone number Record of purchases (e.g. product orders, subscriptions) Record of customer support interactions Payment information (credit/debit card or bank details) IP address and website usage data collected through cookies
3. Data Retention Policy
We retain personal information for up to 3 years after the last interaction, or until you request deletion. For specific data related to billing or legal obligations, we retain it for the period required by law.
4. Data Protection and Your Rights
Heaven employs industry-standard practices to protect your data. We implement both technical and organizational safeguards to prevent unauthorized access or breaches. All team members handling data are bound by confidentiality obligations. You may: Request deletion of your data at any time by contacting: [insert your email] Request access to your personal data stored by us via the same contact File a privacy complaint either with us or your relevant supervisory authority Please note: if you’ve purchased a service, we can only delete your data after the conclusion of that service.
5. Sub-processors and Place of Processing
Heaven may use sub-processors to support the delivery of its services. All sub-processors are vetted and bound by data processing agreements that ensure compliance with the GDPR and UK data protection laws. Where data is processed outside the UK or EEA (e.g. by US-based service providers), we ensure proper safeguards are in place, such as Standard Contractual Clauses or adequacy agreements.
1. Subscription Agreement
By subscribing to our service, you agree to these Terms and Conditions. These terms govern your subscription, including billing, cancellations, and other related matters.
2. Minimum Subscription Commitment
Once you subscribe, you commit to receiving at least three (3) deliveries. You may not cancel your subscription before receiving three deliveries unless otherwise specified under the terms below.
Men's Range Specific - Men’s subscriptions start with an exclusive 50% off your first order, followed by 30% off every month after. A minimum commitment of four deliveries applies to all men’s subscription products.
3. Incentives and Discounts
If you have received an incentive (e.g., free gift, promotional offer, or discount code) as part of your subscription, you are required to honuor the full commitment. If you cancel your subscription before receiving the third delivery and have benefited from an incentive, we reserve the right to charge you for the value of the incentive provided, and the cancellation will not be processed until this charge is settled.
4. Cancellation
If you have been given a discount on your subscription, you may request to cancel your subscription after receiving the first delivery. However, please note that:
If you decide to cancel after receiving your first delivery, the discount applied for choosing a subscription will no longer apply. The value of that discount will either be deducted from any refund owed to you, or you will be required to repay the discounted amount in order to complete your cancellation. This ensures that you pay the full price of the first delivery at the regular rate.
To request a cancellation of your subscription, you must contact us at sales@heavenskincare.com and provide your subscription details. Once your request is received, we will review your cancellation eligibility based on the terms outlined above. If eligible, cancellation will take effect after the required payments have been made (if applicable).
5. Refunds
We do not offer refunds for deliveries already made. If your subscription is canceled after receiving the first delivery, we will deduct any discounts you received from your refund (if applicable). If your cancellation is eligible and all required payments are made, your subscription will be canceled, and no further charges will apply.
6. Changes to Terms
We reserve the right to modify or amend these Terms and Conditions at any time. Any changes will be posted on our website, and the updated version will be effective immediately upon posting. Continued use of your subscription service constitutes acceptance of the updated terms.
7. Discounts and Offers
Customers may not redeem more than one incentive per order (e.g., a discount code and a free gift).
8. Contact Information
For questions or assistance regarding cancellations, subscriptions, or these Terms and Conditions, please contact us at: sales@heavenskincare.com or alternatively, you can call us on 01952 462505, Monday to Thursday between 9:30 AM – 4:30 PM (UK time).
1. Controllers of Personal Information
Heaven is the controller of personal information collected to provide you with information and services.
This privacy notification explains what data we collect, for what purpose, and how to exercise your rights under the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and UK GDPR.
2. Purpose and Scope of Processing by Heaven
Heaven processes data to deliver its services, provide content, gather feedback, and inform you about related offerings and updates.
The main services we offer include:
Skincare product recommendations and content
Online events, newsletters, and updates for our community
Personalised skincare advice and consultations
Promotions and loyalty programmes such as our Heaven Rewards & Referral Programme
Where applicable, when you (or your company) purchase a service, a specific agreement may be signed. In the absence of such an agreement, this privacy notice governs how we treat personal data.
Heaven does not sell or transfer control of personal information to third parties, except to use sub-processors necessary to provide our services (see Section 5).
We may also receive personal information from other data controllers in connection with delivering or promoting our services.
For example, referrals or marketing lists from third-party partners.
If this occurs, individuals will be notified, and all protections outlined in this privacy policy will apply.
Heaven may process the following personal data: Email address First and last name Contact telephone number Record of purchases (e.g. product orders, subscriptions) Record of customer support interactions Payment information (credit/debit card or bank details) IP address and website usage data collected through cookies
3. Data Retention Policy
We retain personal information for up to 3 years after the last interaction, or until you request deletion. For specific data related to billing or legal obligations, we retain it for the period required by law.
4. Data Protection and Your Rights
Heaven employs industry-standard practices to protect your data. We implement both technical and organizational safeguards to prevent unauthorized access or breaches. All team members handling data are bound by confidentiality obligations. You may: Request deletion of your data at any time by contacting: [insert your email] Request access to your personal data stored by us via the same contact File a privacy complaint either with us or your relevant supervisory authority Please note: if you’ve purchased a service, we can only delete your data after the conclusion of that service.
5. Sub-processors and Place of Processing
Heaven may use sub-processors to support the delivery of its services. All sub-processors are vetted and bound by data processing agreements that ensure compliance with the GDPR and UK data protection laws. Where data is processed outside the UK or EEA (e.g. by US-based service providers), we ensure proper safeguards are in place, such as Standard Contractual Clauses or adequacy agreements.
By opting in to receive SMS messages from Heaven Skincare, you agree to the following terms:
1. Consent to Receive Messages
By providing your mobile number and opting in, you consent to receive recurring automated marketing and informational text messages (such as promotions, offers, updates, and cart reminders) from Heaven Skincare. Consent is not a condition of purchase.
2. Message Frequency
Message frequency may vary depending on your interaction with us, but you can expect periodic messages relating to offers, product launches, and updates.
3. Charges
Message and data rates may apply depending on your mobile carrier and plan. Heaven Skincare is not responsible for any charges incurred.
4. Opt-Out
You can opt out at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS communications unless you opt back in.
5. Help & Support
For assistance, reply HELP or contact us at sales@heavenskincare.com
6. Privacy
Your information will be handled in accordance with our Privacy Policy. We do not sell or share your mobile number with third parties for their own marketing purposes.
7. Eligibility
You must be at least 18 years old or have the permission of a parent or guardian to subscribe to our SMS service.
8. Changes to Terms
We reserve the right to update or modify these terms at any time. Any changes will be effective upon posting.
How We Work With Affiliates
At Heaven Skincare, we value long-term, respectful partnerships with affiliates who genuinely align with our brand, values, and audience.
As a family-run British business with our own factory in Shropshire, we take a considered and thoughtful approach to affiliate marketing. We believe in quality over quantity, and we work best with partners who share our commitment to authenticity, integrity, and premium presentation.
Our Approach
We collaborate with affiliates who create meaningful, high-quality content and who present Heaven Skincare in a way that reflects our British heritage and luxury positioning. Our focus is on honest recommendations, considered storytelling, and genuine engagement — not mass discounting or aggressive sales tactics.
Affiliates are rewarded fairly for driving valid, completed sales, with commission calculated on the net transaction value (excluding VAT, delivery, and service charges).
Transparency & Fairness
We aim to be clear, consistent, and fair in how our programme operates. Where possible, we provide advance notice of any changes to commission structures, programme terms, or website updates that may impact affiliate activity.
Commissions may be declined in cases such as cancelled or returned orders, duplicate transactions, breaches of programme terms, or other valid reasons including fraud prevention or misuse of promotions.
Brand Representation
Our brand should always be represented with care and accuracy. We ask all affiliates to:
Use approved brand assets only
Avoid altering logos, imagery, or product names
Refrain from misleading claims or unauthorised promotions
Present the brand in a refined, premium, and authentic manner
For a copy of our full brand guidelines, please contact Heaven HQ at sales@heavenskincare.com.
Working Together
We see our affiliates as an extension of our brand. When partnerships are built on trust, clarity, and shared values, everyone benefits — most importantly, the customer.
If you believe your platform and audience align with Heaven Skincare, we’d love to work with you.
1. Controllers of Personal Information
Heaven is the controller of personal information collected to provide you with information and services.
This privacy notification explains what data we collect, for what purpose, and how to exercise your rights under the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and UK GDPR.
2. Purpose and Scope of Processing by Heaven
Heaven processes data to deliver its services, provide content, gather feedback, and inform you about related offerings and updates.
The main services we offer include:
Skincare product recommendations and content
Online events, newsletters, and updates for our community
Personalised skincare advice and consultations
Promotions and loyalty programmes such as our Heaven Rewards & Referral Programme
Where applicable, when you (or your company) purchase a service, a specific agreement may be signed. In the absence of such an agreement, this privacy notice governs how we treat personal data.
Heaven does not sell or transfer control of personal information to third parties, except to use sub-processors necessary to provide our services (see Section 5).
We may also receive personal information from other data controllers in connection with delivering or promoting our services.
For example, referrals or marketing lists from third-party partners.
If this occurs, individuals will be notified, and all protections outlined in this privacy policy will apply.
Heaven may process the following personal data: Email address First and last name Contact telephone number Record of purchases (e.g. product orders, subscriptions) Record of customer support interactions Payment information (credit/debit card or bank details) IP address and website usage data collected through cookies
3. Data Retention Policy
We retain personal information for up to 3 years after the last interaction, or until you request deletion. For specific data related to billing or legal obligations, we retain it for the period required by law.
4. Data Protection and Your Rights
Heaven employs industry-standard practices to protect your data. We implement both technical and organizational safeguards to prevent unauthorized access or breaches. All team members handling data are bound by confidentiality obligations. You may: Request deletion of your data at any time by contacting: [insert your email] Request access to your personal data stored by us via the same contact File a privacy complaint either with us or your relevant supervisory authority Please note: if you’ve purchased a service, we can only delete your data after the conclusion of that service.
5. Sub-processors and Place of Processing
Heaven may use sub-processors to support the delivery of its services. All sub-processors are vetted and bound by data processing agreements that ensure compliance with the GDPR and UK data protection laws. Where data is processed outside the UK or EEA (e.g. by US-based service providers), we ensure proper safeguards are in place, such as Standard Contractual Clauses or adequacy agreements.
