Delivery Policy
Heaven Skincare Delivery
At Heaven Skincare, we aim to get your products to you quickly and safely. Please read our delivery information below to understand how your orders and subscriptions are handled.
1. Order Dispatch
• All orders are processed and dispatched as quickly as possible, usually within 1–3 business days.
• You will receive an email confirmation once your order has been dispatched, including tracking information where applicable.
2. Subscription Deliveries
• All subscription orders come with free delivery.
• Subscription products are dispatched automatically according to the schedule you selected when signing up.
3. Carriers
| Order Type | Carrier | Cost | Delivery Details | Estimated Delivery |
|---|---|---|---|---|
| International Orders | TG International or USPS | £26 | Flat rate shipping | Applies to all international orders |
| UK Orders over £250 | DPD | £9.99 | Next working day delivery* | *Next day delivery only available Monday–Thursday; customers will be informed at checkout |
| UK Standard Delivery | Royal Mail (Signed For & Tracked) | £6.50 | Standard delivery | Applies to all UK orders under £99 |
| UK Orders over £99 | Royal Mail or DPD | Free | Standard delivery | Free delivery applies to qualifying orders |
| UK Subscriptions | Royal Mail (Signed For & Tracked) | Free | Standard delivery | Within working hours |
4. Tracking Your Order
• Once your order is dispatched, you will receive tracking information via email.
• You can monitor your parcel’s progress and estimated delivery date through the carrier’s tracking system.
5. Delivery Issues
• If your order does not arrive within the expected timeframe, please contact our customer service team:
Email: sales@heavenskincare.com
Phone: 01952 462505
