1. Controllers of Personal Information
Heaven is the controller of personal information collected to provide you with information and services.
This privacy notification explains what data we collect, for what purpose, and how to exercise your rights under the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and UK GDPR.
2. Purpose and Scope of Processing by Heaven
Heaven processes data to deliver its services, provide content, gather feedback, and inform you about related offerings and updates.
The main services we offer include:
Skincare product recommendations and content
Online events, newsletters, and updates for our community
Personalised skincare advice and consultations
Promotions and loyalty programmes such as our Heaven Rewards & Referral Programme
Where applicable, when you (or your company) purchase a service, a specific agreement may be signed. In the absence of such an agreement, this privacy notice governs how we treat personal data.
Heaven does not sell or transfer control of personal information to third parties, except to use sub-processors necessary to provide our services (see Section 5).
We may also receive personal information from other data controllers in connection with delivering or promoting our services.
For example, referrals or marketing lists from third-party partners.
If this occurs, individuals will be notified, and all protections outlined in this privacy policy will apply.
Heaven may process the following personal data: Email address First and last name Contact telephone number Record of purchases (e.g. product orders, subscriptions) Record of customer support interactions Payment information (credit/debit card or bank details) IP address and website usage data collected through cookies
3. Data Retention Policy
We retain personal information for up to 3 years after the last interaction, or until you request deletion. For specific data related to billing or legal obligations, we retain it for the period required by law.
4. Data Protection and Your Rights
Heaven employs industry-standard practices to protect your data. We implement both technical and organizational safeguards to prevent unauthorized access or breaches. All team members handling data are bound by confidentiality obligations. You may: Request deletion of your data at any time by contacting: [insert your email] Request access to your personal data stored by us via the same contact File a privacy complaint either with us or your relevant supervisory authority Please note: if you’ve purchased a service, we can only delete your data after the conclusion of that service.
5. Sub-processors and Place of Processing
Heaven may use sub-processors to support the delivery of its services. All sub-processors are vetted and bound by data processing agreements that ensure compliance with the GDPR and UK data protection laws. Where data is processed outside the UK or EEA (e.g. by US-based service providers), we ensure proper safeguards are in place, such as Standard Contractual Clauses or adequacy agreements.
1. Subscription Agreement
By subscribing to our service, you agree to these Terms and Conditions. These terms govern your subscription, including billing, cancellations, and other related matters.
2. Minimum Subscription Commitment
Once you subscribe, you commit to receiving at least three (3) deliveries. You may not cancel your subscription before receiving three deliveries unless otherwise specified under the terms below.
3. Incentives and Discounts
If you have received an incentive (e.g., free gift, promotional offer, or discount code) as part of your subscription, you are required to honuor the full commitment. If you cancel your subscription before receiving the third delivery and have benefited from an incentive, we reserve the right to charge you for the value of the incentive provided, and the cancellation will not be processed until this charge is settled.
4. Cancellation
If you have been given a discount on your subscription, you may request to cancel your subscription after receiving the first delivery. However, please note that:
If you choose to cancel after receiving your first delivery, the discount you received for purchasing the order as a subscription will be deducted from your refund. This ensures that you pay the full price of the first delivery at the regular rate.
To request a cancellation of your subscription, you must contact us at [insert contact details] and provide your subscription details. Once your request is received, we will review your cancellation eligibility based on the terms outlined above. If eligible, cancellation will take effect after the required payments have been made (if applicable).
5. Refunds
We do not offer refunds for deliveries already made. If your subscription is canceled after receiving the first delivery, we will deduct any discounts you received from your refund (if applicable). If your cancellation is eligible and all required payments are made, your subscription will be canceled, and no further charges will apply.
6. Changes to Terms
We reserve the right to modify or amend these Terms and Conditions at any time. Any changes will be posted on our website, and the updated version will be effective immediately upon posting. Continued use of your subscription service constitutes acceptance of the updated terms.
7. Customers may not redeem more than one incentive per order (e.g., a discount code and a free gift).
8. Contact Information
For questions or assistance regarding cancellations, subscriptions, or these Terms and Conditions, please contact us at: sales@heavenskincare.com or alternatively, you can call us on 01952 462505, Monday to Thursday between 9:30 AM – 4:30 PM (UK time).
1. Controllers of Personal Information
Heaven is the controller of personal information collected to provide you with information and services.
This privacy notification explains what data we collect, for what purpose, and how to exercise your rights under the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and UK GDPR.
2. Purpose and Scope of Processing by Heaven
Heaven processes data to deliver its services, provide content, gather feedback, and inform you about related offerings and updates.
The main services we offer include:
Skincare product recommendations and content
Online events, newsletters, and updates for our community
Personalised skincare advice and consultations
Promotions and loyalty programmes such as our Heaven Rewards & Referral Programme
Where applicable, when you (or your company) purchase a service, a specific agreement may be signed. In the absence of such an agreement, this privacy notice governs how we treat personal data.
Heaven does not sell or transfer control of personal information to third parties, except to use sub-processors necessary to provide our services (see Section 5).
We may also receive personal information from other data controllers in connection with delivering or promoting our services.
For example, referrals or marketing lists from third-party partners.
If this occurs, individuals will be notified, and all protections outlined in this privacy policy will apply.
Heaven may process the following personal data: Email address First and last name Contact telephone number Record of purchases (e.g. product orders, subscriptions) Record of customer support interactions Payment information (credit/debit card or bank details) IP address and website usage data collected through cookies
3. Data Retention Policy
We retain personal information for up to 3 years after the last interaction, or until you request deletion. For specific data related to billing or legal obligations, we retain it for the period required by law.
4. Data Protection and Your Rights
Heaven employs industry-standard practices to protect your data. We implement both technical and organizational safeguards to prevent unauthorized access or breaches. All team members handling data are bound by confidentiality obligations. You may: Request deletion of your data at any time by contacting: [insert your email] Request access to your personal data stored by us via the same contact File a privacy complaint either with us or your relevant supervisory authority Please note: if you’ve purchased a service, we can only delete your data after the conclusion of that service.
5. Sub-processors and Place of Processing
Heaven may use sub-processors to support the delivery of its services. All sub-processors are vetted and bound by data processing agreements that ensure compliance with the GDPR and UK data protection laws. Where data is processed outside the UK or EEA (e.g. by US-based service providers), we ensure proper safeguards are in place, such as Standard Contractual Clauses or adequacy agreements.
- Over 18s only.
- We can’t take responsibility for any breakages that may occur in transit.
- All entries must be received by 01.12.25 11.59pm.
- The winner will be announced in the comments section, and a direct message with instructions on how to claim their prize will be sent.
- The qualifying winner will be announced by us on 02.12.25
- For allergies, please visit the relevant website for full ingredient and nutritional information.
- The winner will have 7 days to claim the prize. If the prize is not claimed within the specified time, a new winner will be selected at random and announced in the comments section.
- This giveaway is not sponsored or endorsed by Instagram. By entering, you confirm you are 18+ years of age, release Instagram from any responsibility and agree to Instagram’s terms of use.
- Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available.
- GB Kent & Sons and Heaven Skincare reserves the right to modify or cancel this competition at any time without notice.
- Prize includes: Prize Includes: Bath Brush, Shampoo Brush, Hairbrush, Nail Brush, Comb, Bag, Collagen Drops, Collagen Serum, Collagen Shampoo and Collagen Conditioner. Prize value: £206.80
- By entering this competition, you consent to receive product updates, promotional offers, and other marketing communications from Heaven Skincare and Kent Brushes.
- We process your personal data in accordance with Heaven Skincare Privacy Policy. and Kent Brushes Privacy Policy. You may withdraw your consent or manage your preferences at any time by clicking the unsubscribe link at the bottom of any of our marketing emails.
1. Controllers of Personal Information
Heaven is the controller of personal information collected to provide you with information and services.
This privacy notification explains what data we collect, for what purpose, and how to exercise your rights under the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and UK GDPR.
2. Purpose and Scope of Processing by Heaven
Heaven processes data to deliver its services, provide content, gather feedback, and inform you about related offerings and updates.
The main services we offer include:
Skincare product recommendations and content
Online events, newsletters, and updates for our community
Personalised skincare advice and consultations
Promotions and loyalty programmes such as our Heaven Rewards & Referral Programme
Where applicable, when you (or your company) purchase a service, a specific agreement may be signed. In the absence of such an agreement, this privacy notice governs how we treat personal data.
Heaven does not sell or transfer control of personal information to third parties, except to use sub-processors necessary to provide our services (see Section 5).
We may also receive personal information from other data controllers in connection with delivering or promoting our services.
For example, referrals or marketing lists from third-party partners.
If this occurs, individuals will be notified, and all protections outlined in this privacy policy will apply.
Heaven may process the following personal data: Email address First and last name Contact telephone number Record of purchases (e.g. product orders, subscriptions) Record of customer support interactions Payment information (credit/debit card or bank details) IP address and website usage data collected through cookies
3. Data Retention Policy
We retain personal information for up to 3 years after the last interaction, or until you request deletion. For specific data related to billing or legal obligations, we retain it for the period required by law.
4. Data Protection and Your Rights
Heaven employs industry-standard practices to protect your data. We implement both technical and organizational safeguards to prevent unauthorized access or breaches. All team members handling data are bound by confidentiality obligations. You may: Request deletion of your data at any time by contacting: [insert your email] Request access to your personal data stored by us via the same contact File a privacy complaint either with us or your relevant supervisory authority Please note: if you’ve purchased a service, we can only delete your data after the conclusion of that service.
5. Sub-processors and Place of Processing
Heaven may use sub-processors to support the delivery of its services. All sub-processors are vetted and bound by data processing agreements that ensure compliance with the GDPR and UK data protection laws. Where data is processed outside the UK or EEA (e.g. by US-based service providers), we ensure proper safeguards are in place, such as Standard Contractual Clauses or adequacy agreements.
