FAQ

We have recently launched a new website, please reset your password using the email address that your old account was linked to.

VAT rules are dependent on the country that you reside in.

Returns are dependent on the shop that you have purchased from. Please use the contact page to call the office that you purchased from to discuss returns or use the email address provided.

Our site is secure and protected by a secure server. We have an SSL certificate so you can be sure your payments are protected.

We recommend patch testing any of our products although reactions are extremely unlikely.

Some of our products contain venom and honey from a bee, although no bees are harmed in the creation of our products, the milking of the bee is safe for the bees as they live longer after the venom is extracted, those who do not eat products that are derived from animals may not want to use these products.

No bees are harmed in the creation of our products, the milking of the bee is safe for the bees as they live longer after the venom is extracted.

Some of our products can have contraindications for pregnant women, please check the ‘who’s it for’ drop-down on the individual product page.

Unfortunately, once vouchers have expired we do not allow them to be used.

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